Refund Policy

Our Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You may request a refund within 30 days of purchase for any of the following reasons:
1. You did not receive the product or service you ordered
2. The product or service you received is not as described
3. The product or service is defective or malfunctioning

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after delivery

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Refunds

To request a refund, please contact us at info@insideoutbiotech.com  with your order number and a brief explanation of the reason for the refund request. We will process your request and issue a refund within 7 business days of receiving your request.
Please note that we may require additional information or evidence to process your refund request. If we determine that your refund request is valid, we will issue a refund to the original payment method used for the purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.